My Rewards

My Rewards2023-11-30T13:45:34+00:00

How to earn points?

Slots

Insert your Rewards Card into the Slots machine for the duration of your play.

Tables

Hand your Rewards Card to the Supervisor at the Tables before you start playing.

One Card, Endless Benefits

My Rewards is the exclusive Player Loyalty Programme of Dragonara Casino. My Rewards allows you to earn loyalty points for every spin you make and every hand you’re dealt. As a Dragonara Casino patron, you will automatically enter this scheme upon your first registration.

With every visit to Dragonara Casino, you get the chance to earn and redeem your loyalty points. The more you accumulate, the more rewarding it becomes. The team at our Guest Relations Desk at the entrance to the casino is ready to sign you up. Remember to bring a valid ID!

Red

  • ✓ No minimum points required
  • ✓ Play-based Vouchers
  • ✓ Redemption of bonus points at cash desk
  • ✓ Gift Vouchers
  • ✓ Xtra play
  • ✓ Parking
  • ✓ 50% off your meal at Brasserie for 2 people on your birthday

Silver

  • ✓ 75,000 points
  • ✓ Redemption of bonus points at cash desk
  • ✓ Gift Vouchers
  • ✓ Xtra play
  • ✓ Parking
  • ✓ 50% off your meal at Brasserie for 2 people on your birthday
  • ✓ 15% Points accelerator
  • ✓ Special Events
  • ✓ Complimentary Drinks by managements discretion
  • ✓ Complimentary Meals by managements discretion

Gold

  • ✓ 150,000 points
  • ✓ Redemption of bonus points at cash desk
  • ✓ Gift Vouchers
  • ✓ Xtra play
  • ✓ Taxi Service
  • ✓ Parking
  • ✓ VIP Lounge
  • ✓ 50% off your meal at Brasserie for 2 people on your birthday
  • ✓ 25% Points accelerator
  • ✓ Special Events
  • ✓ Complimentary Drinks by managements discretion
  • ✓ Complimentary Meals by managements discretion

FAQs

Where do I get a card?2021-10-14T12:18:08+00:00

All you need to do is visit the Customer Service Desk at the entrance of the casino and present a valid ID.

What is the benefit of having a card?2021-10-14T12:18:38+00:00

As a My Rewards member, you get points every time you play at Dragonara Casino. These points will give you access to exclusive casino promotions, as well as a wide variety of benefits. The more you use your My Rewards card, the more points you accumulate.

How much will it cost me to get a card?2021-10-14T12:19:49+00:00

Signing up to the Dragonara My Rewards program and getting the card is free.

What should I do if my card is lost or stolen?2021-10-14T12:20:15+00:00

Please report your stolen/misplaced card to our Customer Service Desk where you will be issued with a replacement card of the same status level.

Why do I need my ID when I sign up?2021-10-14T12:20:42+00:00

This is for your protection and for the protection of the points you have earned. Dragonara complies with all MGA legislations and only persons who are 18 years or older (25+ for Maltese citizens) are permitted to gamble. Therefore, only valid IDs will be accepted. These include passports, drivers licenses and valid identification documents.

How do I earn points on my card?2021-10-14T12:21:17+00:00

All you have to do is use your My Rewards card when you are playing slots or tables at the casino. Insert your card into the slot machine before you play, or give your card to the croupier at the tables when you sit down.

How do I claim my benefits?2021-10-14T12:21:43+00:00

You can exchange your loyalty points at cash desk. Points can be exchanged for playable credits, table game credits, one4all vouchers that can be exchanged in over 500 shops around Malta and Gozo, and also restaurant and bar credits.

Will my points expire?2021-10-14T12:22:18+00:00

Yes, points have to be redeemed in 6months of date of accumulation.

How do I find out the value and date of expiry of my points?2021-10-14T12:23:01+00:00

For every 1000 points, you get €1 in value. To check when points will expire please visit our customer service desk.

How can I move to the next status level?2021-10-14T12:23:45+00:00

Upgrades take place every 3 months. To get upgraded to silver you need to generate 75,000 points in the previous 3 months, for gold 150,000 points.

How long will my status level be valid for?2021-10-14T12:24:12+00:00

Your status will remain valid if you continue to generate a minimum of 75% of the qualification requirements quarterly.

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